We offer free returns within 30 days of delivery — no questions asked.To be eligible for a return, items must be:- Unworn and unwashed- In original condition with all tags still attached- Free of odors, stains, or signs of wearItems that do not meet these conditions will not be accepted and will be returned to you.To start a return, contact us at hello@coleivy.nyc within 30 days of receiving your order. Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.We want you to love your pants. If something isn't right, we'll make it right

You are only allowed to cancel your order if done within 4 hours of placing the order. After that, your order becomes embedded in our fulfillment chain and can not be cancelled. You will have to wait to receive the item and request a return/exchange.

We are not responsible if there is an issue with the shipping carrier. If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee is non-refundable.

Wash cold, inside out, with gentle detergent Hang or lay flat to dry for best results Note: Washing or drying on high heat will cause shrinkage and may alter fabric treatments.